fbpx
Inlog medewerkers
Inlog ouder
Mijn Op Stoom

Frequently asked questions

Frequently asked questions

Frequently asked questions

[toggles class=”yourcustomclass”]

[toggle title=”What are the childcare costs at Op Stoom?”]

The average price for childcare is stated in this calculation tool. The calculation tool can be completed per Op Stoom location. Prices may vary by location.

When the prices for the following year are known, we will inform you via the parent app. No refunds will be made in the event of vacation or illness of the child.

[/toggle]

[/toggles]

Payments and invoices

[toggles class=”yourcustomclass”]

[toggle title=”When do I receive the invoice?”]

You will receive an invoice each month for the following month. Have you taken extra child care days? Then you will receive an extra invoice for this. Payments are made via direct debit.

[/toggle]

[toggle title=”When will the direct debit take place?”]
The amount due will be collected on the last working day of the month, before the new childcare month.

[/toggle]

[toggle title=”I can’t pay the invoice. What can I do?”]

When you can’t pay the child care costs in time, this means you will have a payment arrears. It’s important to solve this quickly! The longer you wait, the higher the costs can become. It is possible to agree a payment arrangement. Would you like to make use of this? Please contact our planning department. We will then send you a proposal for the payment arrangement. An arrear needs to be paid off within 3 months.

[/toggle]

[toggle title=”I received a payment reminder.”]

In case we have not receive a (complete) payment, we will remind you twice. After the second reminder we will send you a formal warning. In the next step, you will be transferred to the collection agency.

To cover the extra costs of the actions we have to take to collect the invoice amount, we charge reminder costs (collection costs). These include among others bank-, cancellation – and administration (hours) costs. This amount will be charged on top of the invoice amount that you owe us.

1. With the first payment reminder you pay 1% of the invoice amount with a minimum of 15 euro*.

2. With the second payment reminder, the minimum amount per invoice will be increased with 2% with a minimum of 15 euro.

3. Is the amount due has not been paid after 30 days after the due date, a formal warning will be sent. When sending the formal warning you will pay 15% of the invoice amount with a minimum of 40 euro. This has to do with the extra time we spend on debit collections. The childcare will be stopped until full payments has been received.

4. If we have not received your payment after 2 reminders and a formal warning, we will hand over the collection to the collection agency.

*For the first reminder per calendar year, we do not charge extra costs.

[/toggle]

[toggle title=”Why do I receive a reminder while I pay by direct debit?”]
This can have several reasons. For example, your bank account may be blocked for direct debit. It’s also possible that there was insufficient balance in your account at the time of collection. It’s also possible that you have accidentally entered the wrong IBAN number. If none of these situations applied, please contact our planning department.

Don’t worry! If you pay the invoice a stated in the reminder (please don’t forget to mention the payment reference), we will process it after all.
[/toggle]

[toggle title=”What do reminder costs and formal warning costs consist of?”]
Reminder costs consist of: administration costs and bank- and collection costs

Formal warning costs consist of: administration costs, bank- and collection costs and postage costs.
[/toggle]

[/toggles]

Cancel or terminate

[toggles class=”yourcustomclass”]

[toggle title=”I would like to terminate my placement agreement. How can I do this?”]
Cancelation/termination of the contract is only possible in writing, preferably by email to planning@opstoom.nl

Do you prefer to send it by mail? This is our address:
Kinderopvang Op Stoom
Afdeling Planning
Rutherfordstraat 4
2014 KA Haarlem
[/toggle]

[toggle title=”What is the termination notice period?”]For the termination of a placement agreement, a 1 month notice period applies. The sending date is binding (in written by email or post).[/toggle]

[toggle title=”Do I have a reflection period?”]
After the date of signing the agreement, you have a 14 days reflection period and you may immediately terminate the agreement without stating reasons (revoke). You do not pay cancelation costs. You can cancel the agreement by downloading this form and send the completed form to planning@opstoom.nl. Please mention in the subject that it concerns “Dissolution of the Agreement”. As soon as we received the completed form, we will send you an acknowledgement of receipt.

Do you prefer to send it by mail? This is our address:

Kinderopvang Op Stoom
Afdeling Planning
Rutherfordstraat 4
2014 KA Haarlem[/toggle]

[toggle title=”The childcare of my child(ren) started already during these 14 days reflection period. What should I do now?”]
You still have the option to cancel the agreement without stating reasons and without notice period. You only pay for the already used days.
[/toggle]

[toggle title=”When do I pay cancelation costs?”]
We charge cancelation costs if you cancel the agreement prior to the starting date. A notice period of 1 month applies for this. If the starting date falls within the 1 month notice period, you will pay the cancelation costs and the child care costs for this period.

The cancelation costs are 50 euro.
[/toggle]

[toggle title=”Why do I pay cancelation costs?”]
If you sign a placement agreement with us, we have reserved a spot for you child.
[/toggle]

[/toggles]

Making changes to the contract

[toggles class=”yourcustomclass”]

[toggle title=”I would like to modify something in my agreement, is this possible?”]
You can request on changes in your agreement via planning@opstoom.nl. In the event of a change, you will receive a confirmation from us by email. Verbal changes are not possible and will not be implemented.
[/toggle]

[toggle title=”Why and when do I pay costs for a modification of the agreement?”]
You can modify something in your agreement, free of charge, once per 12 months. Would you like to change something again? Then you pay a modification fee. In the event of a change, a new agreement must be drawn up. Unfortunately, we cannot do this free of charge, due to the required working hours. For this reason, you pay modification costs when making a change to the agreement.

The possibility of changing to more or less days/parts of days/hours en/or services depends on the possible waiting lists for these specific days. There is a chance that the application will be refused.

The cost to modify the agreement is 17,50euro
[/toggle]

[/toggles]

Complaints

[toggles class=”yourcustomclass”]

[toggle title=”Where can I file my complaints?”]
It’s very important for us that you are content with the child care we offer. Does a situation arise that you are not happy with? We would like to hear from you. You can report comments about the day-to-day business to our pedagogical employees at the group or through the cluster manager of your location. You can find more information in our Complaints procedure.
[/toggle]

[toggle title=”Dispute Committee”]
Op Stoom is affiliated with the childcare disputes committee, an independent complaints committee. You can read more about it in our Complaints procedure.

[/toggle]

[/toggles]

Sign out/Cancel

[toggles class=”yourcustomclass”]

[toggle title=”How do I sign out my child for a day?”]

To cancel a single (or range) of child care days you can use the parent app (ouder app of Konnect). You can already cancel a day as off 3 months in advance. If you cancel a day at the latest the day before the concerning child care day, before 12.00am (noon) you will receive points. With these points you can buy an extra child care day. The maximum number of points to save is 500. It’s important to know that the receipt of points is a service that Op Stoom opts for and is not a right. You can read here all information about the points.
[/toggle]
[/toggles]

Other Questions

[toggles class=”yourcustomclass”]
[toggle title=”How do I request for a location tour?”]
Pictures are great, but having a location tour and ask questions is of course most convenient.

If you have received an offer from us, we will be happy to show you the location. Please contact our Planning department in order to require information about the possibilities at your location. They can be reached from Monday to Friday from 8.00am till 12.30pm via 023-2302004. Or you can reach them by email via planning@opstoom.nl
[/toggle]

[toggle title=”What are the Op Stoom closure days?”]
Op Stoom is closed as follows:

· New Year’s Day

· Easter Monday

· Kings’ day

· Ascension Day

· Friday after Ascension Day

· Whit Monday

· 1st and 2nd Christmas Day

· The week between Christmas and New Year
[/toggle]

[toggle title=”Do I receive points for the Op Stoom closure days?”]
As a parent you receive points for the days that op Stoom is closed, with an exception of the nationally recognized holidays. Those are the Friday after Ascension Day and the days between Christmas and New Year, provided this is a contract day. This credit is valid for one year after the missed day of care. The credit is called “Compensation closing days” and can be clearly distinguished from the regular points called “albescence points/credit”. The validity date is visible for both and can be found in the app.
[/toggle]

[toggle title=”Where can I find the LRK number of my child care location?”]
The LRK number of the location can be found on your child care contract/agreement. The number can also be found on our website, on the specific page of your location.
[/toggle]

[toggle title=”How can I apply for Child care allowance?”]
You can apply for child care allowance via www.toeslagen.nl. You need your DigiD in order to login. Please make sure that you apply for child care allowance within 3 months after the child care has started, otherwise you will miss out on child care allowance.
[/toggle]

[/toggles]

Kinderopvang Op Stoom